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Frequently Asked Questions

Q: I'm afraid that I must pay a high duty of this order when it come to my country. Can you mark smaller value?

A: Yes we always mark very small value so the buyer will not pay taxes. And each package is strictly limited under 2kg so the Customs will not be a problem.

If your order is more than 2kg we will send 2 packages or more. And it is better if you can provide 2 receivers for me to send to.


 

Q: The price of fan veils is for 1 piece or 2 pieces?

A: The prices for all our fans are for 1 set, which is 2 pieces (1 piece for right hand and 1 piece for left). Fans include 1G, 2G and 3G fans at different lengths. Also include the flutters at different sizes.


 

Q: What if I don't receive the package or item comes defected?

A: Shipping is by registered mail which takes 2-5 weeks or even longer to arrive. Shipping time depends on a lot of things: airport security check, weather, holidays, post strike, Customs and local post office. Please wait patiently. In most cases the package will arrive. If upto 2 months still no updates seen online then the package is probably lost. We will refund or send replacement.

If the item you receive is defected please contact us and send photos. We will send you replacement for free. Or refund you.


 

Q: What shipping method do you provide? I need this item urgently. Can I have a quicker shipping service?

A: We offer free shipping by registered mail which takes generally 2-5weeks to arrive, depending on the post office, weather and Customs. We also have express shipping like DHL, TNT, FEDEX and UPS. They takes 4-10 days and cost extra. The exact price you need pay for express shipping depends on which country you are in and the size or weight of the package.


 

Q: How do I know if you have shipped my order? Can I trace my order on website?

A: For each shipment we make there is a tracking number. The tracking number will be sent to you by email. In most cases shipping is by registered mail. Give our shippers 3-7 days to post and you will see the tracking number on http://www.17track.net/index_en.shtm.


 

Q: What is the difference between 5mm and 8mm silk veils?

A: mm is a measurement for fabric's thickness. It is short for mommes. 5mm silk uses less silk threads than 8mm. 5mm veils are lighter and floating, while 8mm silk veils are stronger and more powerful. 5mm veils are more widely used.


 

Q: Do you Custom make fans and veils?

A:

1-For fans,

Yes we custom make fans. No minimum order quantity. The less you make the higher the unit price.

2- for veils

We can make veils in 2 ways: the informal way and the formal way. The difference lies in the fixation treatment. The veils made in the informal way do not go through fixation treatment. Although it looks very beautiful, the color cannot stand washing.

If to make in the informal way, there is no minimum order quantity.

If to make in the formal way, MOQ is 100 meters.

Custom make items takes 1-2 weeks to finish.


 

Q: How much will I have to pay if I want to ship fast? And tell me how to pay.

A:

We have DHL that delivers in 7 working days and costs extra USD23 (for 1 package, no matter how many items in that package). You may have to pay taxes even though we would declare small values.

To choose DHL shipping you need register an account with our website www.silk-bamboo.com. During the checkout you would see the express shipping option. Please make sure to leave your telephone number, which is required by DHL.

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