Payment
We accept PayPal as our primary payment method. Don't worry if you don't have a PayPal account, you can easily make a guest payment through PayPal without creating an account.
We also accept payments through Moneygram or Western Union. Feel free to contact us for more information.
Shipping
Our default shipping method is free regular mail, which has the following delivery times:
|
Country/Region
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Normally
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Bad luck
|
|
Asia
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2 weeks
|
3 weeks
|
|
US, Canada, Mexico, Europe
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2~3 weeks
|
4 weeks
|
|
Russia, Central &South America, others
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3~7 weeks
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8 weeks or even longer
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Our warehouse is located in China. We always aim to ship your order within 12 hours of receiving it. However, international shipping can be subject to various uncertainties beyond our control. If your order is urgent or of great importance, we recommend selecting express shipping. When opting for express shipping, please ensure to provide your telephone number. Please note that when you choose express shipping, you are more likely to incur customs taxes and VAT.
EU taxes and VAT
As per EU laws effective from July 1st, 2021, all packages sent to EU countries are subject to a VAT charge of 17%~27% based on the declared value. To ensure our customers receive their goods quickly and smoothly without any issues during customs clearance, we collect and prepay the VAT at the destination customs. This means our customers won't have to pay any additional fees for their orders.
If you have any question please feel free to contact us.
The European Union countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Replacement, return and refund
In the following cases, we'll assume responsibility by providing a replacement or refunding the purchase price:
1~Order not received
2~Receipt of an incorrect or defective item
3~Item not as described
Please take photos if needed and contact us.
We are NOT responsible for orders that don't arrive because the customer has provided an incorrect address.
